The information we collect
The information you supply on any of our pages will be used for the sole purpose of the form, i.e. for pre-contract negotiation for services requested.
We do not share your data with any other third party without your express consent with the exception of communicating with the lead to inform them that they have been matched with an appropriate adviser who will be getting in touch with them. This detail includes:
- Business name
- Contact details
We also use data from business transactions for analysis of business performance.
Contact us and Service Enquiry Pages
The information captured on these pages allows us to make sure you are contacted by the Lead Tech representative that is best placed to handle your enquiry. We capture:
- Postcode
- Business Name
- Telephone number
- Email address
- First and last name
- We capture both email and telephone number so that if we are unable to reach you on the phone, we can contact you via email to schedule the best time to call you
In addition, we may collect your IP address and use cookies (see our cookie policy below) unless you configure your web browser not to accept them.
Completing our initial enquiry form.
If you contact us via the web form on our website or submit an enquiry on one of our landing pages, your data will be protected by a secure socket layer. The main website is hosted on a dedicated server in IOMart’s datacentre, all other enquiry pages are hosted by Amazon Web Services (AWS). Google analytics is used to gather user data, such as number of visitors to a page. This data is used to improve our pages so that they meet your needs.
Data collected through form inputs is stored in a database on AWS. The data is securely transferred to Salesforce.com. Your data is stored on AWS for a maximum of 30 days, after which, it is deleted.
Data Processor Security Documentation
See IOMart’s security credentials
See Salesforce.com’s security policy
See Amazon Web Service security processes
See Pardot.com’s security policy
Calling our business line: 01943462551
This number will take you directly to our in-house call centre. You will hear a message about call recording. If you do not wish the call to be recorded please let the operative know before you proceed with the call. This service is provided by 3CX.
3CX security details – https://www.3cx.com/company/privacy/
Doing business with us
In order for Lead Technologies to supply you with active in-market leads, we will need to store personal information including telephone number, email address and your business’s physical address.
How we store and process your data
To perform the duties of the contracted service, Lead Technologies (Europe) will store your data in the following systems;
Xero
This is the company’s cloud-based accounting system. The data is used for financial management and billing purposes only.
Please see the Xero security policy here: https://www.xero.com/uk/about/security/
Salesforce.com
Salesforce.com is the company’s central CRM system. This is the central system used for managing all contact details relating to each of our partners. This system is also used to analyse business performance.
This system is also used to manage and distribute all leads that you will receive from Lead Technologies (Europe) Ltd.
Lead Tech Connect, our back office partner platform is hosted on Force.com. This is the Salesforce.com hosting platform, therefore all data is managed in the same place without the requirement to transfer data from one system to another.
Salesforce Data Security documentation
All Salesforce GDPR documentation is here
Pardot.com
This system is used to manage all partner email communications. It is a Salesforce.com solution and contact data is securely duplicated from Salesfoce.com to Pardot.com by a two way Secure Socket Layer certificate.
Sharing your data to provide our service
As previously stated, we will not share your data with any other 3rd party without your express consent with the exception of communicating with the lead to inform them that they have been matched with an appropriate adviser who will be getting in touch. This detail includes:
- Business name
- Contact details
We also use data from business transactions for analysis of business performance, this is all done within Salesforce.com.
Communication as part of our Lead Generation Service
As part of your lead supply agreement with Lead Tech (Europe) Ltd, you will receive the following communications
- You will receive lead alerts from consumers who have made an enquiry through one of Lead Technologies (Europe) Ltd’s trading sites
- Partner Success communications
- A monthly account management call – this is the minimum you will receive
- A quarterly performance review call
- Lead alert reminders – when a customer informs us that their designated partner has not been in contact, we will notify you by email or SMS that the customer is waiting for your call.
- Communications regarding increased business opportunities via Email, SMS, or Telephone
- Monthly Partner newsletter via email
- Twice monthly invoicing communication via email
Marketing opt-in
The leads we supply
The consumer details we collect as part of this service do not come with marketing consent.
The consumer is only consenting to be contacted by the partner Lead Tech connects them with in relation to the service they have requested and for no other purposes. This is covered by ‘pre-contract negotiations’.
If you intend to send marketing communications to the lead supplied by Lead Technologies (Europe) Ltd beyond the service relating to the initial enquiry, you must gain your own marketing opted in consent.
Esupport updates
We will store your name and email address with a data processor to enable us to make sure you receive the service you have requested:
- Salesforce.com CRM for data processing and business analysis
- Pardot.com for email communications
- SMS magic for text message communications
Most of the information we hold about you is publically available information and most of our processing involves electronic communications with you at your request.
Marketing
The information we collect about you is used solely for the purposes for which it was provided. We will never use your data or share it for marketing purposes.
Lead Technologies (Europe) Ltd. does provided added value communications in the form of regular newsletters containing tips and reviews on the financial industry. We only send these comms to contacts who have subscribed to these services.
You can manage your communication preferences here
Your rights
Under data protection law you have the right to ask us for a copy of the information we hold about you, and to have any inaccuracies corrected or removed. You may also ask us to delete all personal data held by us or any controller or processor with which we have shared your data as well as request that we cease to process any of your contact data.
To do this, please either contact us in writing, by telephone or email. Contact us on
Email: [email protected]
Phone: 01943462551
Data Protection
Lead Technologies (Europe) Ltd is registered with the Information Commissioner in the UK as a “data Controller”, the registration reference number is Z2425986. Full details of this registration can be accessed on the ICO Data Controller register here – https://ico.org.uk/about-the-ico/what-we-do/register-of-data-controllers/
Security
Keeping information about you secure is very important to us and certain sections of the site may encrypt data using Amazon Web Service SSL or Lets Encrypt SSL or a comparable standard. However, no data transmission over the Internet can be guaranteed to be totally secure. As a result, whilst we strive to protect your personal information, we cannot ensure or warrant the security of any information which you send to us, and you do so at your own risk.
Accessing and updating your personal information
We will always let you have a copy of personal information we have about you, should you request it, and you may correct it if you wish. If you wish to obtain this data, email [email protected]
Cookie Policy
Most websites you visit will use cookies in order to improve your user experience by enabling that website to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’).
Some websites will also use cookies to enable them to target their advertising or marketing messages based, for example, on your location and/or browsing habits. Cookies may be set by the website you are visiting (‘first party cookies’) or they may be set by other websites who run content on the page you are viewing (‘third party cookies’).
What is in a cookie?
A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what’s in your shopping basket.
Accepting or declining cookies
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
The types of cookies we use
First party cookies
First party cookies are set by the website you are visiting and they can only be read by that site.
Third party cookies
Third party cookies are set by a different organisation to the owner of the website you are visiting. For example, the website might use a third party analytics company who will set their own cookie to perform this service. The website you are visiting may also contain content embedded from, for example YouTube or Flickr, and these sites may set their own cookies.
More significantly, a website might use a third party advertising network to deliver targeted advertising on their website. These may also have the capability to track your browsing across different sites. It is important to note that advertising cookies are not set for UK visitors to the lead-tech.co.uk website.
lead-tech.co.uk does use advertising cookies but these will not track your behaviour outside of the lead-tech.co.uk website and other sites in our network.
Session cookies
Session Cookies are stored only temporarily during a browsing session and are deleted from the user’s device when the browser is closed.
Persistent cookies
This type of cookie is saved on your computer for a fixed period (usually a year or longer) and is not deleted when the browser is closed. Persistent cookies are used where we need to know who you are for more than one browsing session. For example, we use this type of cookie to store your preferences, so that they are remembered for the next visit.